Disclaimer

Disclaimer

Last updated: 19 August 2026

Keystone Holistic Matrix ("Keystone", "we", "us") is a brand operated by Doreen Chand (Sole Trader), ABN 60 512 950 323, Victoria, Australia, at doreen-chand.com. This Disclaimer forms part of our Terms of Service and applies alongside our Membership Terms, Refund Policy, and Privacy Policy.

What Keystone is

Keystone provides structured guidance, digital publications, tools, and audio for personal alignment and clarity. Everything on this site — including the Chakra Keys, State Pathways, crystal references, and audio resources — is educational and reflective in nature. It offers a structured way to understand what's happening and decide your next step.

What Keystone is not

Keystone is not medical, psychological, psychiatric, financial, or legal advice, and it is not a substitute for care from a qualified practitioner. No content on this site diagnoses, treats, cures, or prevents any physical or mental health condition.

Keystone is also not coaching, therapy, or counselling. It is a structured system you work through yourself, at your own pace and by your own judgement.

References to crystals, energy, chakras, and frequencies describe a reflective practice framework. They are not claims of physical or medical effect.

No practitioner relationship

Using Keystone — the website, publications, tools, audio, membership, or emails — does not create a practitioner–client, therapist–client, coaching, or advisory relationship between you and us. We provide structured content; decisions about your health, finances, and life remain yours and, where relevant, your qualified practitioner's.

Your responsibility

You remain responsible for your own decisions. If you are experiencing a health concern — physical or mental — please consult a qualified professional. Using Keystone alongside professional care is a choice you make with your practitioner, not a replacement for it.

If you are in crisis

This website is not a crisis or emergency service, and we cannot respond to urgent situations. If you are in crisis or at risk of harm, contact emergency services (000 in Australia) or Lifeline (13 11 14) now. If you are outside Australia, contact your local emergency number.

Practice safety

Use Keystone practices with ordinary care. Do not listen to Keystone audio while driving, operating machinery, or doing anything that needs your full attention. If a practice feels wrong for your body or state, stop. If you have a medical condition that could be affected by breathing, relaxation, or audio practices, check with your practitioner first. Crystal references are reflective anchors for practice — they are not treatments or medical devices.

Results and experiences

Keystone provides structure, not guarantees. What you notice, understand, and do next is yours; we make no promises of specific outcomes. Any member experiences we share are individual accounts — they are not typical results and not a promise of what you will experience.

Liability

Nothing in this Disclaimer excludes rights you hold under Australian Consumer Law. Beyond those rights, and to the maximum extent permitted by law, we accept no liability for loss arising from reliance on site content, and our liability is limited as set out in our Terms of Service.

Questions

hello@doreen-chand.com