Privacy policy

Privacy Policy

Last updated: 20th July 2025

www.doreen-chand.com
Melbourne, Victoria, Australia

Doreen Chand (โ€œwe,โ€ โ€œour,โ€ or โ€œusโ€) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from www.doreen-chand.com (โ€œWebsiteโ€).

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, email address, phone number, mailing address.
  • Payment Details: Billing information and payment method (processed securely via third-party platforms; we do not store your full payment details).
  • Order History: Products or services purchased, accessed, or downloaded.
  • User Profile: Information you provide for spiritual consultations, astrology or chakra readings, membership sign-ups, and other services.
  • Website Usage: Analytics, IP address, device information, cookies, and browsing behavior.
  • Social Media and Testimonials: If you engage with us on social platforms or provide feedback.

2. How We Collect Information

  • We collect your personal information when you:
  • Make a purchase or booking on our Website.
  • Subscribe to a newsletter, membership, or downloadable resource.
  • Contact us via email, forms, or chat.
  • Use our services (e.g. personalized readings, crystal healing sessions, VIP memberships).
  • Interact with our content, such as blog posts, downloads, or digital artwork.

We may also collect information through third-party platforms such as Shopify, Printify, Teeinblue, PayPal, Stripe, or social media integrations.

3. Why We Collect Your Information

We collect your information to:

  • Fulfill orders and deliver digital/physical products.
  • Provide personalized spiritual and intuitive services.
  • Respond to customer service enquiries.
  • Improve website functionality and user experience.
  • Send newsletters, offers, or educational materials (with your consent).
  • Manage VIP memberships, gated content access, or event registrations.

4. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information:

  • With service providers or business partners (such as payment processors, shipping providers, email platforms, and course hosting tools) solely to operate our services.
  • When required by law, regulation, or lawful request from a government authority.
  • If our business is transferred or merged, client data may be part of the transaction (under strict confidentiality and protection).

5. Cookies and Analytics

Our Website uses cookies and third-party tracking tools like Google Analytics to enhance your browsing experience and collect anonymized usage data. You can modify your browser settings to disable cookies, though this may affect website functionality.

6. Data Security

We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, interference, loss, unauthorized access, modification, or disclosure. Your data may be stored in encrypted cloud platforms, password-protected databases, or third-party systems that adhere to high security standards.

7. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction or deletion of your data.
  • Withdraw consent to marketing communications at any time.
  • Make a complaint if you believe weโ€™ve breached your privacy rights.

To exercise any of these rights, please contact us at:
๐Ÿ“ง info@doreen-chand.com

8. International Data Transfers

If you are located outside Australia and access our Website, your information may be transferred to servers located in Australia or where our service providers operate. We ensure these transfers are compliant with relevant privacy regulations.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from minors without parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. The updated version will be posted on this page with a revised โ€œEffective Date.โ€

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Doreen Chand
๐Ÿ“ง Contact@doreen-chand.com
๐ŸŒ www.doreen-chand.com
๐Ÿ“ Melbourne, Victoria, Australia