Refund policy

Last updated: 25 September 2026

We keep this simple and fair. Nothing in this policy limits your rights under Australian Consumer Law.

Digital products

Our digital products include ebooks, guides and workbooks delivered electronically.

Change-of-mind refunds are not offered once a product has been downloaded or accessed. This does not limit your rights if a product is faulty, does not match its description or otherwise fails to meet consumer guarantees.

If you accidentally purchase the same product twice, please contact us so we can review the duplicate purchase.

If something is wrong

Under Australian Consumer Law, if a product has a major failure, you can choose a refund or replacement.

For a minor problem, we may first provide a corrected file free of charge within a reasonable time. If we cannot resolve the problem within a reasonable time, you may seek a refund or another remedy available under Australian Consumer Law.

If your file will not download, open or display correctly, email hello@doreen-chand.com with:

• Your order number.

• The email address used at checkout.

• A short description of the problem.

We aim to respond within three business days.

How refunds are processed

Approved refunds are issued to your original payment method. Your bank or payment provider determines how long the funds take to appear in your account.

We may ask for information reasonably needed to verify your purchase. Never send card details by email—we will never ask for them.

Free guides

Free guides have no purchase price to refund. If you have difficulty accessing a free download, please contact us for help.

Nothing in this section limits any rights you may have under Australian Consumer Law.

Contact us

Keystone Holistic Matrix
Operated by Doreen Chand

Email: hello@doreen-chand.com

Please include your order number, if applicable, and a short description of your enquiry.