Membership Terms
Last updated: 14 August 2026
These terms apply when you join VIP membership at doreen-chand.com, a brand operated by Doreen Chand (Sole Trader), ABN 60 512 950 323. They sit alongside our Terms of Service, Refund Policy, Privacy Policy, and Disclaimer. Nothing in these terms limits your rights under Australian Consumer Law. VIP membership is available to persons aged 18 or over.
What VIP membership is
VIP membership gives you access to the Vault and member surfaces — the seven Chakra Keys, the Align, Awaken and Thrive tools, Weekly Guidance, and member resources — for as long as your subscription is active. Membership is delivered through our membership provider (Simplee) and opens immediately on joining.
Pricing
Monthly membership: $39 AUD per month.
Founding membership: $28 AUD per month, for eligible members who join by 11:59pm (Melbourne time) on 30 September 2026. If we close the founding offer early, everyone who has already joined at the founding price keeps it.
Annual membership: $280 AUD per year.
All prices are in Australian dollars. Where we are registered for GST, prices include GST.
Founding Membership commitment
The Founding Membership price remains $28 AUD per month while that membership remains continuously active. A membership is continuously active while your subscription has not been cancelled.
A payment pause under "Failed payments" below does not break continuity, provided payment is completed and the membership is not cancelled.
If your membership is cancelled — by you, or by us for non-payment — Founding status ends; rejoining later is at the pricing current at that time, unless we expressly offer otherwise.
If the founding tier is ever closed to new members, it continues unchanged for members who hold it.
Automatic renewal
Your membership renews automatically — monthly memberships every month, annual memberships every year — charged to your nominated payment method until you cancel.
The first charge is taken when you join; each renewal is charged at the start of the new billing period.
You will be asked to acknowledge the automatic renewal when you join, and the amount and next renewal date are always shown in your account.
For annual memberships, we will email you a reminder before each yearly renewal.
Failed payments
If a renewal payment fails, we will retry it and email you.
If payment is not completed within 7 days, your access pauses until it is; nothing further is charged while access is paused.
If payment is not completed within 30 days, we may cancel the subscription — we will tell you by email before that happens.
Cancelling
You may cancel at any time through your account — no phone call, no explanation required.
If you cannot access your account, you may cancel by emailing hello@doreen-chand.com from the email address on the membership; we may verify your identity, and we will confirm the cancellation within 3 business days.
When you cancel:
No further payments are taken.
Your access continues until the end of the billing period you have already paid for, then ends.
We do not offer pro-rata refunds for the unused part of a billing period, except where Australian Consumer Law entitles you to one.
Price and inclusion changes
Membership pricing and inclusions may change over time, except that the Founding Membership price remains subject to the Founding Membership commitment above.
We will give existing members at least 30 days' notice by email before a price increase, and any increase applies no earlier than your next renewal after that notice period.
If we make a change that materially reduces what your membership includes, we will give you notice and the opportunity to cancel, and where appropriate an alternative remedy.
Suspension and ending membership
We may suspend or end a membership where these terms or our fair-use rules are seriously breached.
We will contact you first where reasonable and give you a chance to respond.
If we end your membership other than for serious breach, we will refund the unused part of your current billing period.
Service availability
We aim to keep member surfaces available at all times, but we do not promise uninterrupted access.
Remedies for material service failures are set out in our Refund Policy and under Australian Consumer Law.
Refunds
Refunds for membership are handled under our Refund Policy and Australian Consumer Law.
If the service is faulty or not delivered as described, contact us — we will respond within 3 business days.
One membership per person
Your login is personal and not shareable. See our Terms of Service for account and fair-use rules.