Shipping Policy

Store Name: Doreen Chand – www.doreen-chand.com
Last Updated: 19th July 2025

Thank you for shopping with Doreen Chand. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. Please read this carefully before completing your purchase.

Order Processing Time

Orders are processed within 10–26 business days after payment confirmation.
Business days exclude weekends and Australian public holidays.

Some items, such as personalized art or spiritual bundles, may require longer handling times due to custom preparation. You will be notified if delays occur.

Shipping Rates

Shipping fees are calculated based on:

• Your delivery destination
• The total weight of your order
• The shipping method selected at checkout

Shipping charges will be clearly displayed before payment.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping carrier. General standard delivery estimates:

• Australia: 3–8 business days after dispatch
• International: 7–21 business days after dispatch

Please note that delays may occur due to customs processing, courier delays, or unforeseen events beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with:

• A tracking number
• A direct link to track your shipment

Shipping Destinations

We currently ship to Australia and most international locations.
Please note:

• We do not ship to P.O. boxes
• Shipping to remote or rural regions may require additional time

Shipping Carriers

We partner with trusted shipping carriers, including:

• Australia Post
• Sendle
• DHL (for international orders)

We reserve the right to select the most reliable and cost-effective shipping option for your location.

Customs and Import Duties

For international orders:

• Customs duties, taxes, or import charges may apply depending on your country’s regulations.
• These charges are not included in your order total and are the responsibility of the recipient.

Please check with your local customs office for more information.

Lost or Stolen Packages

If your package is lost or stolen during transit:

• Contact our team at contact@doreen-chand.com
• We will work with the courier to locate the package or provide a resolution
• Please allow reasonable investigation time for claims

Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information about eligible returns, exchanges, and refunds.

Contact Information

If you have any questions or concerns regarding this Shipping Policy, feel free to reach out:

📧 contact@doreen-chand.com
🌐 www.doreen-chand.com
📍 Melbourne, Victoria, Australia